hyatt regency Privacy Policy

01 Overview

hyatt regency ("we," "us," or "the Platform") is committed to protecting the personal information of every player who uses hyattregency.app. This Privacy Policy describes how we collect, process, store, and protect personal data in connection with our online gaming platform, which serves players across the Philippines — including Manila, Quezon City, Cebu, Davao, and other areas nationwide.

This Policy applies to all users of the platform, including registered account holders and visitors who browse the site without registering. It covers data collected through the website, the mobile app, customer support interactions, and any other channel through which you communicate with hyatt regency.

We handle your data in accordance with applicable Philippine data protection laws. Our goal is to be straightforward about what we collect, why we need it, and how long we keep it.

02 Data We Collect

We collect personal information in several ways — directly from you when you register or interact with the platform, and automatically through technical systems when you use the site or app.

We do not collect data beyond what is necessary for the purposes described in this Policy. We do not collect sensitive categories of personal data such as health information, religious beliefs, or political opinions unless legally required to do so.

03 How We Use Your Data

hyatt regency uses personal data only for legitimate purposes related to operating the platform and fulfilling our obligations to players. The main uses are:

• Account management: Creating and maintaining your account, verifying your identity during KYC, sending OTPs for security actions, and managing login credentials.
• Transaction processing: Processing deposits and withdrawals in Philippine Peso through approved local payment channels.
• Platform operation: Enabling gameplay across sports betting, live casino, and slot games; tracking bets and outcomes; managing VIP tier status.
• Security and fraud prevention: Detecting unusual account activity, preventing unauthorized access, and investigating potential policy breaches.
• Legal and regulatory compliance: Fulfilling obligations under applicable Philippine law, including anti-money laundering requirements.
• Customer support: Responding to account queries, resolving disputes, and providing assistance via available support channels.
• Platform improvement: Analysing aggregate usage patterns to improve the platform experience for all players.
• Communications: Sending account notifications, security alerts, and — where you have opted in — updates about platform features and promotions.

04 Sharing of Data

Your personal data is not shared with outside parties except in the limited circumstances described below. In all cases, we only share the minimum data necessary for the specific purpose.

• Payment processors: When you make a deposit or request a withdrawal, necessary transaction data is shared with the relevant Philippine bank or e-wallet provider to complete the transfer. These processors handle data under their own privacy and security standards.
• Identity verification services: Third-party KYC providers may process your identity documents to confirm your age and identity. These providers operate under strict data handling agreements.
• Technology service providers: Platforms and tools that support our operations — such as cloud hosting, security monitoring, and customer support systems — may process data on our behalf under appropriate data processing agreements.
• Legal and regulatory authorities: We may be required to disclose data to Philippine government authorities, law enforcement, or courts when legally compelled to do so.
• Fraud prevention: In cases of suspected fraud or criminal activity, relevant data may be shared with appropriate law enforcement bodies.

We do not share data with other gaming operators, advertisers, or data brokers.

05 Data Retention

We retain personal data only for as long as it is necessary for the purposes for which it was collected, or as required by applicable law.

• Active account data is retained for the duration of your account registration with hyatt regency.
• After account closure, data related to transactions and identity verification may be retained for a period required under Philippine anti-money laundering and gaming regulations.
• Customer support records are retained for a reasonable period to assist with follow-up enquiries or disputes.
• Technical and device data collected automatically is typically retained for a shorter period unless required for security investigation purposes.

Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be associated with an individual.

06 Data Security

hyatt regency applies technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include:

• SSL encryption on all data transmitted between your device and the hyatt regency platform.
• OTP (one-time password) verification for sensitive account actions including withdrawals and password changes.
• Access controls that limit internal access to personal data on a need-to-know basis.
• KYC verification to confirm player identities and prevent fraudulent account creation.
• Regular security reviews of platform infrastructure and data handling processes.

While we take security seriously and apply appropriate measures, no system is completely immune to risk. You are also responsible for keeping your login credentials confidential and for logging out of your account on shared devices. If you suspect unauthorised access to your account, contact support immediately.

07 Cookies and Tracking Technologies

hyatt regency uses cookies and similar technologies to operate the platform, remember your preferences, and understand how the site is being used. Cookies are small text files stored on your device when you visit the platform.

• Essential cookies: Required for the platform to function. These include session authentication and security tokens. You cannot opt out of these while using the platform.
• Functional cookies: Remember your settings and preferences such as language and display options.
• Analytics cookies: Collect anonymised data on how players navigate the platform to help us improve the user experience. No personal data is linked to analytics reports.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect your ability to use certain parts of the platform. We do not use cookies to track your activity outside of hyattregency.app.

08 Your Data Rights

As a registered player at hyatt regency, you have rights regarding the personal data we hold about you. These include:

• Right of access: You may request a summary of the personal data we hold about you.
• Right to correction: If any of your data is inaccurate or incomplete, you can request that it be corrected. Some information can be updated directly in your account settings.
• Right to erasure: In certain circumstances, you may request deletion of your personal data. Note that some data must be retained for legal compliance reasons even after account closure.
• Right to restrict processing: In some situations, you can request that we limit how your data is used while a dispute or query is being resolved.
• Right to object: You may object to certain uses of your data, such as receiving optional marketing communications.

To exercise any of these rights, contact us at [email protected] with your registered email address and a description of your request. We will respond within a reasonable timeframe. Identity verification may be required before we can action a request.

09 Minors and Age Restriction

The hyatt regency platform is strictly for individuals who are 21 years of age or older. We do not knowingly collect or process personal data from anyone under the age of 21.

Age verification is part of the KYC process. If we become aware that an account belongs to a person under 21, the account will be suspended immediately, the data will be securely handled in accordance with applicable law, and the matter will be reviewed by our compliance team.

If you believe a minor may have registered on the platform, please contact us immediately at [email protected].

10 Updates to This Policy

hyatt regency may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or legal requirements. When we make material changes, we will notify registered players via their registered email address or through a notice on the platform.

The revised Policy will show an updated effective date at the top of this page. Continued use of the platform after the effective date of a revised Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should stop using the platform and may request account closure by contacting support.

11 Contact Us

If you have questions about this Privacy Policy, how your data is handled, or wish to exercise your data rights, please get in touch with us: